Sales Team Mission and Focus

CodiPlay's Sales Team is dedicated to ensuring the satisfaction of all our customers, including principals, teachers, and students.

1. Finding and Introducing Customers to CodiPlay: We identify schools and institutions interested in digital education and introduce them to CodiPlay’s solution, showcasing how it provides high-quality learning opportunities for students.
2. Enable Customer Success with CodiPlay: We support a smooth integration into the school environment by providing thorough training for teachers. We proactively resolve any issues and help teachers confidently incorporate CodiPlay into their lessons, ensuring an optimal experience.

Position Overview

The Customer Success Manager supports customers through every step after contract completion, ensuring a satisfying experience with CodiPlay. This role provides tailored support to each customer group, creating positive and ongoing customer relationships.

• Principals: Principals aim to create an environment where students can receive quality education. As decision-makers, they should feel confident in their choice of CodiPlay, recognizing that teachers effectively utilize CodiPlay solutions in their classrooms thanks to Codi team’s support.
• Teachers: Teachers are eager to provide the best education possible. Though new to digital teaching, they should feel equipped and confident using CodiPlay’s solution without fear. We provide detailed guidance on teaching methods and quickly resolve any issues that arise.
• Students: Students explore the digital world through CodiPlay. They should feel that their digital understanding is growing, gaining positive learning experiences.

Key Responsibilities

1. On-Site Training and Workshops:
   • Visit schools to introduce the CodiPlay solution and CodiKit to teachers, conducting workshops that demonstrate how students can benefit from these tools.
2. Optimizing Teaching Support:
   • Actively assist teachers in aligning their teaching process with the curriculum’s goals, anticipating and addressing potential issues before they arise.
3. Preparing for Class Start:
   • After contract completion, ensure that classes begin as scheduled and handle all necessary preparations. This includes granting product access and confirming the successful delivery of CodiKit.
4. Problem Resolution:
   • Address any issues that arise during the use of the solution. If a problem cannot be resolved directly, work cross-functionally with teams such as Sales, Product, and Education Development to find a solution.
5. Customer Data Management and Product Improvement:
   • Record customer feedback in the CRM system, compile data for analysis, and prioritize product improvements based on data-driven insights before relaying them to the product team.

Required Qualifications

• Strong Communication Skills: Ability to navigate situations where immediate solutions aren’t feasible, ensuring clear, empathetic communication to keep clients engaged and informed.
• Relationship-Building Skills: Establish a supportive, approachable presence that fosters trust and builds stable client relationships.
• Adaptability in a Fast-Paced Environment: Ability to work proactively and handle a variety of tasks as they arise, thriving in a fast-changing startup environment without feeling overwhelmed.
• Prioritization and Time Management: Effectively manage multiple client requests by prioritizing tasks based on urgency and resource allocation.
• Digital Product Proficiency: Comfortable using digital tools. For example Excel, Word, and Notion.
• B2-level English proficiency: Must have strong English language skills for effective communication within an international company.
• Ability to Travel Frequently: This position requires regular travel for on-site support and training, so candidates should be comfortable with frequent travel.

Preferred Qualifications

• Data Literacy: Skill in entering, validating, and analyzing CRM data to prioritize issues and identify key challenges.
• Experience in the Education Sector: Familiarity with educational settings, whether through work or project experience, to accelerate understanding of the field.

Additional Information

• Application Process: Document screening → 1st and 2nd interview(s) → Final decision
• Required Documents: English resume and Kazakh/Russian resume in any format, PDF required
• Employment Type: Full-time (3-month probation period)
• Location: Almaty, Kazakhstan (On-site)

How to Apply

Please apply via the following ‘Tally forms’ link or embedded form.

https://tally.so/r/3j95ZY

https://tally.so/r/3j95ZY